LAGA, Y. Service Quality dan Importance Performance Analysis Program Studi Manajemen Universitas Flores. ANALISIS, [S. l.], v. 9, n. 2, p. 54-61, 2019. DOI: 10.37478/als.v9i2.299. Disponível em: https://e-journal.uniflor.ac.id/index.php/analisis/article/view/299. Acesso em: 29 oct. 2026.